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How can we help you?
How do I upgrade or downgrade my package?
My account is currently inactive. How do I reactivate it?
What is the account cancellation process?
I am experiencing slow speeds. What can I do?
I encountered a "480 authentication required" error when trying to log on. What do I need to do?
I encountered either a "423 no such article" or a "430 no such article" error when attempting to download. What can I do?
What are port settings and how do I manually set them, including SSL?
What can I do to speed up my downloads?
Where can I find the server details?
New User Questions
Are my downloads limited in any way?
How can I create a Pure Usenet account?
What is a traceroute, and how do I perform one to my IP address?
How can I pay?
I receive an error message when attempting to pay with credit card. What should I do?
Usage and Troubleshooting
Are up- and downloads counted or monitored?
Does Pure Usenet track usage, and if so, how?